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Reporting Service Or Repair Problems

Repair Services

If you lease your phones from us or pay inside wire maintenence, call our business office for repairs.

If you own your phones and do not pay inside wire maintenence, please note the following information.

Before calling our office, try to locate the problem. you may avoid unnecessary charges. If you report a problem, requiring a trip by our serviceman, and the problem is found to be in your phone or inside wire, you will be charged $35.00 in addition to material used for repair and time incurred at a rate of $50.00 per hour.

If there is no dial tone, check to see that all phones are on the hook. If there is noise or interferance on the line and you own answering machines, electronic phones, or portable phones, unplug them one at a time to see if the problem will go away. If your phone is modular (phone plugs in jack), unplug the phone and then plug in a phone that you know works. If the problem disappears, the problem may be in the first phone. Our service department may be able to repair the phone. Please call for further information.

If the problem doesn't seem to be in the phone, plug your phone into the test jack, which is inside your protector box. The protector box is usually located on the outside of the building. If you have no test jack, take the phone to a neighbor's and try it in a phone jack. If the phone works at the test jack or the neighbors, the trouble may be in the inside wiring of the building or your phone jack(s). Inside wiring will deteriorate with age or may be damaged by remodeling.

If the phone does not ring and it has a ring selector, check to seethat it is turned on. If none of the proceedures above take care of the problem, call our office and we will be glad to help you find the problem and fix it.

 

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*Because we belive in quality customer service,  Sweetser Telephone will handle all emergency cases as soon as possible.  All repair work is done on a first come, first serve policy. Certain terms and restrictions may apply.


 
2002-2003 Sweetser Telephone Company(est.1903)